Frequently Asked Questions (FAQ’s)

Do I have to have a specific problem to come for counselling?

No. Feelings of dissatisfaction, depression, indecision, confusion or life changes etc. are a few of the things, which can be explored through counselling.

Do you have evening/weekend appointments?

Yes. We can offer a range of appointment times.

Do I have to ask my doctor’s consent to come to the practice?

No, but we do need to have your doctors details on record. No information will be disclosed without your consent. * (Some exceptions could apply).

What if I am not sure if counselling/therapy is for me?

You can simply ring us and one of the therapists will speak to you. S/he will answer your queries and discuss how appropriate the service might be for you. There is no obligation or charge for this.

Is it confidential?

Counselling is always confidential, and this is an important part of the contract between client and counsellor, making it safe for the client. There are some exceptions, which allow the counsellor to work responsibly. Counsellors always discuss clients regularly with a supervisor (an experienced counsellor or psychotherapist), who also has to maintain confidentiality. Supervision is an essential part of the work and, indeed, it is seen as unethical for a counsellor to work without it.

If, under any circumstances, the counsellor is concerned about the client’s safety or the safety of a third party, it may be necessary to inform the client’s GP, psychiatrist (if applicable) or someone else. At Choices our policy is for counsellors to inform the client beforehand of any action they intend to take. They will explain our policy on confidentiality before counselling begins.